ConnectWise Manage Review
ConnectWise has changed the way our entire business works.


What is most valuable?

The flexibility in agreement billing has been really good - we have a lot of complex contracts with clients and ConnectWise has catered for almost all the ways we'd like to bill customers.

How has it helped my organization?

ConnectWise has changed the way our entire business works. We started with a "light" implementation using about 10% of the functionality, and we have since implemented more and more modules to improve different areas of the business.

What needs improvement?

better documentation and access to the back end database would be nice.

For how long have I used the solution?

10 years.

What was my experience with deployment of the solution?

No

What do I think about the stability of the solution?

No

What do I think about the scalability of the solution?

Few

How is customer service and technical support?

Customer Service:

Reasonable.

Technical Support:

Reasonable.

Which solutions did we use previously?

Yes, we used an in-house developed application. we switched due t the need tfor advanced functionality that ConnectWise had "out of the box"

What other advice do I have?

Basic implementation is easy, however if you want to use the advanced features, be prepared to invest significant ongoing time and effort in ensuring the behavior of your staff maps to the needs of the software.

Disclosure: I am a real user, and this review is based on my own experience and opinions.

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