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ConnectWise Manage Review
ConnectWise has changed the way our entire business works.


Valuable Features

The flexibility in agreement billing has been really good - we have a lot of complex contracts with clients and ConnectWise has catered for almost all the ways we'd like to bill customers.

Improvements to My Organization

ConnectWise has changed the way our entire business works. We started with a "light" implementation using about 10% of the functionality, and we have since implemented more and more modules to improve different areas of the business.

Room for Improvement

better documentation and access to the back end database would be nice.

Use of Solution

10 years.

Deployment Issues

No

Stability Issues

No

Scalability Issues

Few

Customer Service and Technical Support

Customer Service:

Reasonable.

Technical Support:

Reasonable.

Previous Solutions

Yes, we used an in-house developed application. we switched due t the need tfor advanced functionality that ConnectWise had "out of the box"

Other Advice

Basic implementation is easy, however if you want to use the advanced features, be prepared to invest significant ongoing time and effort in ensuring the behavior of your staff maps to the needs of the software.

Disclosure: I am a real user, and this review is based on my own experience and opinions.

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