ConnectWise Manage Review

We use it for Business/Sales Management; it enables tracking of sales leads and opportunities


What is most valuable?

We use it for Business/Sales Management; it enables tracking of sales leads and opportunities.

How has it helped my organization?

More detailed and complete billing.

What needs improvement?

Not a good ticketing system

For how long have I used the solution?

Three years.

What do I think about the stability of the solution?

None.

What do I think about the scalability of the solution?

None.

How are customer service and technical support?

An eight out of 10.

Which solution did I use previously and why did I switch?

ConnectWise provided more detailed information for billing and tracking of projects.

How was the initial setup?

Straightforward; we had people that caught on to using the product very easily and they helped others, along with ConnectWise University.

What's my experience with pricing, setup cost, and licensing?

Pricing is fair.

Which other solutions did I evaluate?

I was not involved in this process.

What other advice do I have?

Spend time in the ConnectWise University

Which version of this solution are you currently using?

v 2017.2
**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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