ConnectWise Manage Review

I use it to support managed clients in all aspects of IT issues.

What is our primary use case?

Supporting managed clients in all aspects of IT issues and using the dispatch portal for scheduling agendas.

How has it helped my organization?

  • The cache needs to be improved, and search fields.
  • Outlook connector is good, but there need to be connectors for MailChimp.

What is most valuable?

  • Contact integration to customers
  • Faster way to update the ticket
  • Searching for tickets when it is needed.

What needs improvement?

  • The login issues with the cache always needing to be cleared.
  • Furthermore, the configurations tab needs to be condensed and not so long.

For how long have I used the solution?

Three to five years.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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