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Constant Contact Review

More complete and requires less of an investment than competing platforms but there can be stability issues.

What is most valuable?

  • Email marketing
  • Survey generator
  • Overall high rates of deliverability
  • Some of the best customer service I have ever seen

How has it helped my organization?

  • Ability to automate marketing and subscriptions
  • Expanding the reach of clients marketing
  • Social media sharing of information

What needs improvement?

They have constantly been tweaking and improving based on the user community’s feedback.

For how long have I used the solution?

I've been using their core product for eight years and the tool kit for one year.

What was my experience with deployment of the solution?

No issues encountered.

What do I think about the stability of the solution?

Very seldom.

What do I think about the scalability of the solution?

No issues encountered.

How are customer service and technical support?

Customer Service:

Outstanding, with email, chat and call capabilities even on weekends.

Technical Support:

Very good.

Which solution did I use previously and why did I switch?

I have used, or demonstrated, several different competing platforms, and find that Constant Contact is more complete and requires less of an investment.

How was the initial setup?

Very simple.

What about the implementation team?

We implemented it in-house.

What was our ROI?

It's outstanding.

What's my experience with pricing, setup cost, and licensing?

None.

Which other solutions did I evaluate?

  • Hubspot
  • Campaigner
  • InfusionSoft
  • MailChimp
  • MyEmma
  • Bronto

What other advice do I have?

Leverage the power of their online trainings or retain the services of one of their VAR’s. They can jump start the learning process while sharing best practices.

**Disclosure: My company has a business relationship with this vendor other than being a customer: My marketing agency is a Constant Contact VAR and has been for eight years.
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