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Constant Contact Review

More complete and requires less of an investment than competing platforms but there can be stability issues.

Valuable Features

Email marketing
Survey generator
Overall high rates of deliverability
Some of the best customer service I have ever seen

Improvements to My Organization

Ability to automate marketing and subscriptions
Expanding the reach of clients marketing
Social media sharing of information

Room for Improvement

They have constantly been tweaking and improving based on the user community’s feedback.

Use of Solution

I've been using their core product for eight years and the tool kit for one year.

Deployment Issues

No issues encountered.

Stability Issues

Very seldom.

Scalability Issues

No issues encountered.

Customer Service and Technical Support

Customer Service:

Outstanding, with email, chat and call capabilities even on weekends.

Technical Support:

Very good.

Previous Solutions

I have used, or demonstrated, several different competing platforms, and find that Constant Contact is more complete and requires less of an investment.

Initial Setup

Very simple.

Implementation Team

We implemented it in-house.

ROI

It's outstanding.

Pricing, Setup Cost and Licensing

None.

Other Advice

Leverage the power of their online trainings or retain the services of one of their VAR’s. They can jump start the learning process while sharing best practices.

Disclosure: My company has a business relationship with this vendor other than being a customer: My marketing agency is a Constant Contact VAR and has been for eight years.

Apr 26 2015

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