Continuum Command Review

Many useful features, outsourced help desk, and excellent customer support

What is our primary use case?

We use Continuum Command as an RMM and patch management solution for our own customers.

What is most valuable?

The most valuable features are RMM and patch management. However, the main reason we have been using this solution is that they are the only provider of RMM that has an outsourced NOC and help desk. This has been very useful.

What needs improvement?

The solution could improve by offering better overall management and dashboards.

In a future release, it would be a benefit to have multi-vendor support to be able to manage every single one of my vendors from the same console.

For how long have I used the solution?

I have been using the solution for approximately two years.

What do I think about the stability of the solution?

The solution is stable.

What do I think about the scalability of the solution?

Continuum Command is scalable.

Most of our clients are small to medium-size businesses. However, it would not be difficult to implement in an enterprise-size environment.

How are customer service and technical support?

The technical support has been fantastic.

Which solution did I use previously and why did I switch?

We have used Kaseya previously.

How was the initial setup?

The installation is easy.

What's my experience with pricing, setup cost, and licensing?

Continuum Command price is more expensive than competitors, it is three times the price of the next lowest and costs approximately $25 an endpoint. However, when you take that into account you receive the help desk and outsource NOC included it has a lot more value because competitors do not provide the outsourced NOC and help desk. 

If these are the features the customer wants, this is the most price-effective. If I had to implement my own help desk for that number of users, it is going to take a lot of users before it gets to a point where it is commercially viable. It would have to be at least over 100 endpoints to implement my own help desk. Whereas now, I am not paying for NOC or help desk that I am not using. It is worth it just for that feature.

What other advice do I have?

My advice to those wanting to implement this solution is if they do not want to manage their own NOC, this is their only choice. Nothing else will do it unless they can invest in their own NOC and help desk.

I rate Continuum Command an eight out of ten.

**Disclosure: My company has a business relationship with this vendor other than being a customer: reseller
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