What is most valuable?
- The GUI interface with the ability to oversee the whole enterprise in a graphical way
- The ability to create filters for applications and groups
- The ability to zoom in and out within applications or the whole enterprise
These make automation and scheduling troubleshooting easier.
How has it helped my organization?
Well, I am no longer with that company, but it gave us the tools to see the big picture and work toward more tightly integrating processes that were unnecessarily dependent on each other.
It allowed us to automate responses and or trigger different processes based on different outcomes of the same job or process.
What needs improvement?
Version 8 introduced a whole new set of features that required more processing power, creating what I call "dead weights" that, if not interpreted in the right way, can cause duplication of processes. I am pretty confident that, knowing their track record, the issue was addressed in later revisions.
For how long have I used the solution?
I used it for 15-plus years.
What do I think about the stability of the solution?
I did not encounter any stability issues. The "dead weights" that I referred to above were in the scheduling development side of the product and did not affect the live processes.
What do I think about the scalability of the solution?
I did not encounter any scalability issues.
How are customer service and technical support?
Technical support was very good, 8/10.
I had a minor issue with their online interface for opening problem tickets. Their website at the time was horrible. (I hope it has been fixed.) I did let them know it would take you in circles without ever actually opening the ticket. This to the point that you had to eventually call and wait for someone to call you back so that the ticket was established. Then, you would send all the doc explaining the issue. Then, they would ask you to provide a ton of stuff, such as logs. Then, once you sent them that, they would tell you that it was an automated response and that they really did not need all that. In their defense, this only happen occasionally; otherwise I would have given them a 4 out of 10.
Which solution did I use previously and why did I switch?
I personally did have experience with a few different scheduling packages, but none came close to providing the overall enterprise scale of Control-M.
I did not switch, the switch was on when I joined the company.
How was the initial setup?
While I was not involved in its original implementation from scratch, I did arrive in the early stages and once I had a grip on the functionality and its tools, it was fairly easy. I am sure the installation and first implementation came with challenges.
What was our ROI?
That part can be tricky as I did not handle it. I do know that it may be expensive in the beginning, but, once you have it implemented and use it to its full or close to its full potential, it will save money in the long run.
Which other solutions did I evaluate?
I was not involved in the process, but the move was from CA7, and I know that ESP, Jobtrac, and Zeke among others were considered.
What other advice do I have?