What is most valuable?
Scheduling of the workflows: We had to run a few thousand scripts on a daily, weekly, monthly, semiannual, and annual basis. Without this tool, scheduling would have been really difficult. This tool also helps in documenting the runs, which would further enable us to check for defects.
How has it helped my organization?
It has made execution of workflows simple, especially batch runs.
What needs improvement?
We had to migrate from an E2 to an E3 framework, where we manually had to change the name of more than 1,000 instances in a batch. This could have been easy if it was automated, such as searching for a keyword and replacing it with the desired name. In BMC Control-M, this facility is only available for the file path and connection.
For how long have I used the solution?
I have used it for two years.
What do I think about the stability of the solution?
I have not encountered any stability issues.
What do I think about the scalability of the solution?
I have not encountered any scalability issues.
How are customer service and technical support?
Technical support is 7/10. I faced an issue in which the connection was lost in the middle of a run. It was a small batch, so I managed it by rerunning it. I contacted tech support on a weekend, because I had to run a weekly batch. I didn’t see much of an immediate response from them, but they were able to sort out the issue a little later.
Which solution did I use previously and why did I switch?
I have used this since I joined my current company.
How was the initial setup?
Initial setup was straightforward.
What's my experience with pricing, setup cost, and licensing?
Which other solutions did I evaluate?
Before choosing this product, I did not evaluate other options.
What other advice do I have?
It is definitely a good tool in the business intelligence domain, which can be used for small or big batch runs.