Control-M Review

The user interface is very easy to navigate. The batch team is now able to run an average of 1,500 jobs per day .

What is most valuable?

The user interface is very easy to navigate.

How has it helped my organization?

The batch team is now able to run an average of 1,500 jobs per day with incidents automatically created and routed to the correct team if a job fails or has an error.

What needs improvement?

The process to apply patches and upgrades is cumbersome. It feels like there could be a simpler or more streamlined way to apply patches.

For how long have I used the solution?

We have been using Control-M for almost a year.

What was my experience with deployment of the solution?

The deployment went smoothly.

What do I think about the stability of the solution?

We are having issues with failover working correctly but we are working with BMC Support.

What do I think about the scalability of the solution?

No.

How are customer service and technical support?

Customer Service:

Customer service tries to be helpful. They tend to shy away from many tasks that BMC feels falls into "Customizations". Anything that differs from the OOB is hard to get help with.

Technical Support:

Most of the technicians seem to be highly capable.

Which solution did I use previously and why did I switch?

The previous solution was no longer supported.

What about the implementation team?

We used BMC for the implementation.

What was our ROI?

ROI is unclear at this time as the software has been in use less than a year.

Which version of this solution are you currently using?

9.0
**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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The feature we use most in Control-M is related to the file transfer module. It is quite advanced compared to the other tools like Automate, etc. The new version which has come of same MFT has a lot of advanced features which makes it very easy to work with. There is less need for written programs and more GUI-based stuff.
We value Control-M mainly for the ability to control multiple nodes in a coordinated manner. Control-M has the ability to really coordinate across a lot of nodes.
Control-M has improved application reliability and the SLAs in our company by quite a bit. You can see if problems are coming. If we have an SLA in a couple of hours, we know well before that couple hours if processing is behind, and it allows us to take some preventative action.
It has absolutely saved us time. It has made us more efficient. As far as the processing between systems, we don't have as many people. They have been able to focus on other efforts, because we have been able to automate more stuff with Control-M.
Because it's a tool which allows us to do scheduled work, it allows for notifications when jobs aren't running within that scheduled time frame. This improves the opportunity to meet SLAs.
If a job fails, that development team is notified right away, which improves reliability. Previously, it was on the operators to notify the developers that their job failed, erred, or aborted. Now, it's all automated.
Monitoring is a valuable aspect of it. The monitoring tool is very good, and it is easy for expert and entry level users to use on a short notice.
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