The user interface is very easy to navigate.
The user interface is very easy to navigate.
The batch team is now able to run an average of 1,500 jobs per day with incidents automatically created and routed to the correct team if a job fails or has an error.
The process to apply patches and upgrades is cumbersome. It feels like there could be a simpler or more streamlined way to apply patches.
We have been using Control-M for almost a year.
The deployment went smoothly.
We are having issues with failover working correctly but we are working with BMC Support.
No.
Customer service tries to be helpful. They tend to shy away from many tasks that BMC feels falls into "Customizations". Anything that differs from the OOB is hard to get help with.
Technical Support:Most of the technicians seem to be highly capable.
The previous solution was no longer supported.
We used BMC for the implementation.
ROI is unclear at this time as the software has been in use less than a year.