Control-M Review

The user interface is very easy to navigate. The batch team is now able to run an average of 1,500 jobs per day .


What is most valuable?

The user interface is very easy to navigate.

How has it helped my organization?

The batch team is now able to run an average of 1,500 jobs per day with incidents automatically created and routed to the correct team if a job fails or has an error.

What needs improvement?

The process to apply patches and upgrades is cumbersome. It feels like there could be a simpler or more streamlined way to apply patches.

For how long have I used the solution?

We have been using Control-M for almost a year.

What was my experience with deployment of the solution?

The deployment went smoothly.

What do I think about the stability of the solution?

We are having issues with failover working correctly but we are working with BMC Support.

What do I think about the scalability of the solution?

No.

How is customer service and technical support?

Customer Service:

Customer service tries to be helpful. They tend to shy away from many tasks that BMC feels falls into "Customizations". Anything that differs from the OOB is hard to get help with.

Technical Support:

Most of the technicians seem to be highly capable.

Which solutions did we use previously?

The previous solution was no longer supported.

What about the implementation team?

We used BMC for the implementation.

What was our ROI?

ROI is unclear at this time as the software has been in use less than a year.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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