What is most valuable?
Self Service for repeatable, low impact workload automation processes. BIM for SLA management. GUI client for visibility into the enterprise schedule. New to v9, the automatic Agent upgrade features have been quite helpful too. Relatively easy to perform upgrades and fix packs.
How has it helped my organization?
Offers a single pane of glass to our enterprise batch\workload automation environment. Allows us to empower business users to execute their own processes on demand through Self Service. We're able to proactively predict system availability thanks to BIM. Our 24/7 staff have all the right utilities to monitor and manage the schedule.
What needs improvement?
Advanced File Transfer (AFT) has limitations that cause us to use a bit more licensing than we feel is appropriate.
For how long have I used the solution?
What was my experience with deployment of the solution?
What do I think about the stability of the solution?
What do I think about the scalability of the solution?
How are customer service and technical support?
9/10 - Everything is typically great with customer service. Technical Support
8/10 - After getting through the basics with lower level support, we tend to get problems resolved after proving our issue is "real" and we get put in contact with a technical SME.
Which solution did I use previously and why did I switch?
We've used other stand-alone products that have their own scheduler while we've owned Control-M but have migrated away from that model to give ourselves the best visibility to the enterprise environment. We've broken down the silo and migrated all scheduling into Control-M.
How was the initial setup?
We've been using the product for quite a long time, so reviewing initial setup wouldn't be applicable to current times. I feel the setup of v9 is quite straightforward.
What about the implementation team?
What's my experience with pricing, setup cost, and licensing?
BMC does NOT have a great licensing model from my perspective.
Which other solutions did I evaluate?
We've evaluated many other products along the way... Just about every other major competitor in the market.