Cornerstone Learning Review

Allows for a federated, single-system, learning management practice.

What is most valuable?

Learning management and reporting are the most valuable features.

How has it helped my organization?

We replaced our previous Learning Management System (LMS) for improved e-learning delivery. From an organizational point of view, it allows for a federated, single-system, learning management practice across different countries and companies (of the same group).

Its flexibility allows different configurations for different areas of the company while keeping it all together. Reporting and data delivered to the end user is also much improved over our previous reality.

What needs improvement?

There is always room for improvement. I would like to see improvement in notification management and administration.

Notification management, while it has improved a bit in the past years, is still a bit cumbersome and error prone. E-mails are tied to triggers, and while there are plenty of triggers available, each email template needs to be activated one by one, and each language is a different template. So that entails lots of clicks for the training administrators.

Several features could improve the situation markedly – from creating “mail packs” (instead of activating one email at a time, activating pre-defined groups) and, of course, creating multi linguistic templates, where the user automatically would receive the email version of his selected language.

For how long have I used the solution?

We have used it for six years.

What was my experience with deployment of the solution?

We encountered no deployment issues with the LMS itself.

What do I think about the stability of the solution?

There were no significant stability issues.

What do I think about the scalability of the solution?

We did not have any scalability issues. It handled the international expansion and the global deployment of quite large (500 MB) courses (10k+ users at the same time) without any issues.

How is customer service and technical support?

Customer Service:

I would give customer service a rating of 8/10.

Technical Support:

Technical Support has improved. Sometimes one still receives inaccurate answers based on a misinterpretation of the question. There is no further input from the client restating the initial issue. It is usually fast and reliable.

How was the initial setup?

The initial setup was fairly simple in a technical sense. It was a breeze. The organizational realities and culture are somewhat more complex.

What about the implementation team?

Initial deployment was a mix between vendor and a third-party consulting company quite a few years ago. Afterwards, new deployments on an international level were done in-house. I would give them an expertise rating of 7/10.

Which other solutions did I evaluate?

We evaluated Saba, CLIX, SumTotal, and Moodle.

What other advice do I have?

Start by getting training in the product so you can actually understand the options and impact.

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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