Cortex XDR by Palo Alto Networks Review

Automated, with well defined policies, but privacy is a concern


What is our primary use case?

We use this solution specifically in endpoint response, endpoint detection, endpoint sandboxing, and as a firewall.

How has it helped my organization?

The product is mostly automated, and we do not have to make decisions. All the decisions are made by the product itself. 

We are not required to create any custom policies. 

The policies that are created are well defined in the product itself.

What is most valuable?

The most valuable feature is that you can select remote access of any machine for sandboxing.

Irrespective of whether you have the rights or not, you can still access it from the cloud.

What needs improvement?

I would like to see some sort of attachment scanning included.

Data privacy is a matter of concern. You have to be careful with data privacy, it can be sensitive and Cortex can have most of your access.

I want a plugin for email attachment scanning and email body scanning.

For how long have I used the solution?

I have been using this solution for two years.

We are using version seven.

What do I think about the scalability of the solution?

Scalability is not a problem with this solution.

It's a cloud setup. You can scale in and you can scale out as per the cloud.

We have close to 500 users in our company.

How are customer service and technical support?

Technical support is very good, but it can be a problem, especially in the Gulf region.

If you do not take direct support, you have to wait for 72 hours. 

Also, direct support is a little bit costly.

Which solution did I use previously and why did I switch?

We used McAfee previously. We switched because the solution is pretty automated. You don't have to manually decide on the policy.

How was the initial setup?

The initial setup is pretty straightforward.

In one hour, you can deploy the entire setup and get started.

After the setup, deployment can take up to three to four days.

We had one admin test the solution and maintain it for us.

What about the implementation team?

We did not use an integrator or vendor team. 

What's my experience with pricing, setup cost, and licensing?

The pricing is okay, although direct support can be expensive.

What other advice do I have?

It is a very straightforward product with minimum administer interference, once it is deployed.

I would rate this solution a seven out of ten.

Which deployment model are you using for this solution?

Public Cloud
**Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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