What is our primary use case?
How has it helped my organization?
We would not be able to provide our services without their tools. Their tools, or ones like it, are absolutely essential for us to provide high quality and continuous integration for our services.
What is most valuable?
- Live browser testing: Testing customer issues.
- The screen shot portal is essential for an easy way to run tests across hundreds of browsers and retrieve screenshots which then indicate success or failure.
What needs improvement?
Web user interface is "heavy" and slow to load. Some browser configurations do not work at all times. Account limits do not allow you to queue jobs - you must wait to submit until jobs complete. Could use improvements in ability to tag on create screen.
For how long have I used the solution?
More than five years.
What do I think about the stability of the solution?
Sometimes, some of their instances fail, particularly in older versions of browsers. However, if you request these instances again, they succeed. I am guessing it is difficult to maintain legacy systems (particularly ones older than five to eight years).
What do I think about the scalability of the solution?
How are customer service and technical support?
The few times that I have had to work with their customer support, they have been responsive and addressed issues immediately. Overall, it has only been a few times over the past few years, and each time I have had my issue addressed and felt like they were attentive and responsive.
Which solution did I use previously and why did I switch?
We previous use BrowserCam, and they went out of business.
How was the initial setup?
It is very easy to set up. Their Selenium environment has good documentation and their sample code works easily. Otherwise, the web app portion of the product is easy to use and work with.
What about the implementation team?
What was our ROI?
Which other solutions did I evaluate?
We did evaluate others, but I do not recall the competition. CrossBrowserTesting offered the best value for its price.