CrossBrowserTesting Review

Saves time and money by offering "real" devices for testing our application, but is sometimes unresponsive


What is our primary use case?

Our primary use case is testing our application on various tablet/mobile devices. It is nice to have all of the devices you need in one place.

How has it helped my organization?

This solution helps lower the overhead cost associated with buying multiple devices. It saves time because we are not constantly upgrading to the latest OS on each device.

What is most valuable?

The most valuable feature is that it gives us "real" OS devices that are available to test. On top of that, we don't have to ensure that all of the devices are up to date. 

What needs improvement?

I have had quite a few issues trying to use a virtual machine to test our application on. Sometimes it will freeze or not respond. I cannot log in to our application because the VM does not always respond to keyboard functions.

I would also like to see more real devices in this list of those to choose from. I have had some of our customers come to us with bugs that are specific to a particular mobile device and I could not recreate the issue since we do not have the particular device and it is not on crossbrowser Galaxy S9 .Id like to see Galaxy Tab S4/ E lite added.  

For how long have I used the solution?

One to three years.

What do I think about the stability of the solution?

My impressions of the stability are neutral.

What do I think about the scalability of the solution?

I am the only tester to use the app. I am not sure how well it runs with multiple users at one time. I've noticed freezing and experience slow response time fairly often.

How are customer service and technical support?

Good customer service. No complaints here.

Which solution did I use previously and why did I switch?

We did not use a solution prior to this one.

How was the initial setup?

This solution has a quick and easy setup.

What about the implementation team?

Our in-house team handled the implementation.

What's my experience with pricing, setup cost, and licensing?

The cost of this solution depends on size and demand.

Which other solutions did I evaluate?

We did not really evaluate other options before selecting this one.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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