What is most valuable?
CrowdStrike side, Falcon is the Endpoint Detection, Overwatch is the service that sits behind it. From a human point of view,it looks at the anomalies that normal AI and machine learning couldn't catch. So it is the combination of the two that really works well.
What needs improvement?
At this stage, I don't really see room for improvement. I do think because the IP security market and the threat landscape is moving along so quickly, there's always room for improvement and there are always new elements one has to look at and look at in-depth, but at this stage, OverWatch is much better than the competitors. And I've seen a lot of their competitors.
For how long have I used the solution?
I have been using this solution for around a year and three months.
What do I think about the stability of the solution?
It is very stable at this stage.
What do I think about the scalability of the solution?
It's very scalable. It's scalable to the extent where it will out-scale anything we've got in South Africa. It definitely would fulfill every single need we've got in South Africa in terms of scalability.
Our clients are mostly enterprise, but they vary. They are clients that take security very seriously. I focus just on the security side and obviously even smaller customers have big security profiles sometimes.
How are customer service and technical support?
The technical support so far has been good. It would be better if they had people in the country, in South Africa. But other than that, it's been very good. I haven't had complaints.
Which solution did I use previously and why did I switch?
I did use other solutions before CrowdStrike. CrowdStrike is the most expensive, so not always the best solution to everybody's problem because of the price tag. From a security efficacy point of view, I have not seen anything that's been as good as CrowdStrike and I've seen a lot them.
How was the initial setup?
The initial setup was straightforward. I've seen rollouts where a thousand could be rolled out in an hour. So it really is quite straightforward. It is simple. It doesn't need the back end that a lot of your other endpoint security products need where you need to install a lot of servers on-site before you can get the solution in and working. From prerequisites and so forth there's very little that you need. It really is simple and quick.
What other advice do I have?
My advice to anybody considering this is: Do it. If somebody really wants to implement and they've already seen that they've got a need, I believe everybody's got a need, and that they've got budget and total for it, my advice would be to do it. Get it implemented. Any of the traditional antivirus solutions or endpoint protection solutions see about 50% of what goes on, on the internet. People who don't have CrowdStrike or a decent competitor, they are blind to 50% of the problem. You cannot manage what you cannot see. My advice is to do it.
I'd rate it an eight out of ten. Not a ten because the price point is not good. It really is an expensive product in the South African market. And they need people in our country. Their partner program isn't yet where it should be. They need a lot of work and there's a lot of improvement needed. But in terms of the technical and the security behind the product, it's a kick-ass product.