What is our primary use case?
We are a solution provider and CrowdStrike Falcon Complete is one of the products that we offer to our customers. We have several different customers for which we provide this software as a service. In other cases, customers purchase licenses for it through us and we administrate it.
What is most valuable?
The most valuable feature is the Managed Detection and Response.
What needs improvement?
All of our customers complain about the reporting and say that it is very poor.
Technical support in Latin America could be improved.
It is not difficult to use and it is fast to implement.
I would like to have a feature to collect logs and explore the information.
In the next release, I would like to have a simplified remote installation.
For how long have I used the solution?
CrowdStrike Falcon Complete
What do I think about the scalability of the solution?
It is easy to scale this product. We have approximately 20,000 users.
How are customer service and technical support?
Technical support in Latin America is delayed. Many times, the customers ask for something from support but they speak Spanish, and that delays the response.
How was the initial setup?
The initial setup is straightforward and pretty easy to complete.
The implementation is fast.
What's my experience with pricing, setup cost, and licensing?
The average price is approximately $500 per customer.
What other advice do I have?
I would rate this solution a seven out of ten.
Which deployment model are you using for this solution?