CrowdStrike Falcon Complete Review

Easy to use, simple to set up and provides easy management


What is our primary use case?

We primarily use the solution for security purposes. We use it to protect our endpoints and prevent any kind of malicious attacks on our company.

How has it helped my organization?

In terms of Endpoint security, we feel very secure. Sandboxing is in a place where we can analyze everything before releasing anything into the production environment. It has really helped in terms of how we can prevent the malware from spreading across Endpoints, especially in these scenarios where work from home is common and where users are directly connected to a potentially insecure network.

What is most valuable?

The best part of CrowdStrike is the integration with various other tools and technologies such as, for example, Mimecast. We use Mimecast for email security and detection via Crowdstrike. If we have a backend integration of Mimecast logs with Crowdstrike, that's an excellent way for us to secure email.

The initial setup is straightforward. 

The stability and performance have been pretty good overall. 

The solution has proven to be very easy to implement and easy to manage.

It is very simple to use and not overly technical. 

The product gives us very low false positives. 

What needs improvement?

Considering the recent SolarWinds attacks in November or December last year, we were looking for something that could secure the EDR first tokens. It would be helpful if that was on offer.

They need to continuously integrate with other security tools such as CyberArk or Mimecast, to cover the entire IT infrastructure. They should keep in mind that there is a risk in the ADFS web environment. From an Endpoint perspective, it's all good, however, they need to explore the origins via something like Crowdstrike.

The customization could be improved upon. As of now with the area first and web security tokens, we don't see the EDR. We are looking for some solution that can provide EDR solution on the EDR first web environment.

For how long have I used the solution?

We've been using the solution since 2017. It's been about three years or so. We've used it for a while.

What do I think about the stability of the solution?

The stability is very good. We don't see anything currently that can negatively impact the Endpoint as the agent is installed, however, the processing does not consume the CPU or memory. It's giving us great anti-malware detection along with a very good performance on the Endpoint as well.

What do I think about the scalability of the solution?

The solution is fairly easy to scale, as it's not specific to any domain we can implement CrowdStrike on a standalone server, or multi-forest. In terms of scalability, it can support the multi-cloud strategy as well.

We have about 12,000. places in which the solution is being used. It's on 9,000 devices as a user Endpoint, which is Windows 10, and approximately 3000 servers.

We do intend to increase usage. Every year is we see a5% to 10% increase in usage.

How are customer service and technical support?

We get a lot of proactive support from Crowdstrike. Before anything enters our environment, we get a lot of information from our account manager and there is an annual assessment as well. Overall, it's very good in terms of how they provide us with support services.

How was the initial setup?

The initial setup is usually straightforward. We don't see any challenges with the implementation in general, however, there are a few connectivity issues when the ports are not open from our internal network to the Crowdstrike servers. Otherwise, it's very easy.

What's my experience with pricing, setup cost, and licensing?

We always get pressured to reduce the cost, however, considering the importance of security, it's worth paying the current rate. Overall it's a good investment when it comes to security practices.

Which other solutions did I evaluate?

When we started off with this POC, we were exploring Carbon Black alongside Crowdstrike. Taking into consideration the overall scalability and compatibility in our environment, we decided to go for Crowdstrike.

What other advice do I have?

We are customers and end-users.

We don't have the agent or on-premise servers. This solution is SaaS and we don't need those in order to use it. 

I'd rate the solution at a nine out of ten considering the experience we've had over the last three years. The only downside is, in certain cases, that we still see the same gaps we have seen in SolarWinds. CrowdStrike is aware of those and is aware of what they need to do. As the first step, for example, what I've seen in the last six months is the integration with Mimecast which is quite a positive development. 

If you look at the Gartner or other rating agencies, where you can compare the features of Crowdstrike versus others leaders such as Trend Micro or Carbon Black, CrowdStrike is shown to be easy to implement, easy to manage, and very simple to use. You don't need a core skillset to manage a Crowdstrike in your environment. It's very friendly. At the same time, it gives very accurate results. You'll get fewer false positives.

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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