CyberArk Enterprise Password Vault Review

Easy to set up and gives us the flexibility to grant access when we need it

What is our primary use case?

This solution is used primarily for privileged segment access and break-glass access. We also use it for log-on session recording and access control, where we can grant access to our key systems for ad-hoc use.

What is most valuable?

The most valuable feature is the ability to delegate access to admins when they need it. It allows us to have some kind of proof on the approval process, rather than give people standing access on a full-time basis.

What needs improvement?

I would prefer that this is a fully-managed service, rather than have to manage the software ourselves and keep it up to date. A cloud-based deployment would ultimately be better for us than an on-premises appliance.

What do I think about the stability of the solution?

Stability has not been a problem.

What do I think about the scalability of the solution?

We didn't have any issues with scalability, although we only have 30 or 40 systems integrated. There were not tens of thousands.

How are customer service and technical support?

We did not need to contact technical support.

How was the initial setup?

The initial setup was not very hard, although it took a little while to get it set up. The only difficult part is making sure that it is integrated with all of the applications. If you've got Active Directory then it is easy, and pretty straightforward. If instead, you have all local accounts then it can get a lot harder, although I don't think that any other application can improve it if you've got local accounts everywhere.

The actual installation that included getting it up and running was pretty quick, taking only a couple of days. Going through all of the change management and other processes took much longer, on the order of months. The more problems there are with accounts inside the organization, the longer the deployment will take.

What about the implementation team?

Our in-house team was responsible for the deployment.

What's my experience with pricing, setup cost, and licensing?

The price of this solution is expensive.

What other advice do I have?

My advice for anybody who is implementing this product is to get the admins familiar with the setup. They have to learn how to get the process approved, especially in an ad-hoc scenario. The scheduled changes are ok, but the ad-hoc ones can be a little bit problematic if you don't have enough approvals ready to approve access.

If an organization can afford it then the Cyberark Enterprise Password Vault works well.

I would rate this solution a nine out of ten.

Which deployment model are you using for this solution?

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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