CyberArk Enterprise Password Vault Review

Superior security, simple to use, and the technical support is good


What is our primary use case?

Our primary use of this solution is as a password manager.

What is most valuable?

The interface is very simple to use.

Security-wise, CyberyberArk is better than the other products.

What needs improvement?

The pricing is too expensive and should be reduced. This is our only concern. When a small industry wants to invest in these kinds of tools, they don't have the budget to spend a lot of money on security. If the price were more reasonable then many other small businesses would consider using it.

The installation process should be easier and more user-friendly so that you don't need to hire a third party to deploy it. Instead, an in-house administrator could do it.

For how long have I used the solution?

I have been using this product for the last two years.

What do I think about the stability of the solution?

Over the past two years, I hardly remember us facing any large problems. We have experienced small bugs, but they release patches to fix those.

What do I think about the scalability of the solution?

This is a scalable product. In our company, we have about 100 users, most of which are part of our DevOps team or are administrators.

How are customer service and technical support?

We are satisfied with the technical support.

Which solution did I use previously and why did I switch?

Prior to CyberArk, we were using a Microsoft product, but it didn't fulfill our entire requirement. We adopted this new solution because it met all of our needs.

How was the initial setup?

The initial setup is complex. It took two or three days to complete the deployment.

What about the implementation team?

We implemented this solution with the help of consultants who had experience with it.

What's my experience with pricing, setup cost, and licensing?

This product is very expensive.

Which other solutions did I evaluate?

I have seen demonstrations of similar products by other vendors and what I found was that the security on this solution is better.

What other advice do I have?

Overall, I feel that this is a good product and I recommend it. The only thing that people have to consider is pricing.

I would rate this solution an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
**Disclosure: My company has a business relationship with this vendor other than being a customer: partner
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