The features that I value most are the PSM connect option, where an authorized user doesn't even require a password to open a session to perform their role. Another feature that I think is really valuable is being able to monitor a user's activity; there is always a log recording activities performed by the privileged accounts in CyberArk.
Improvements to My Organization
This tool has definitely helped us manage all the privilege accounts, which mostly have access to the organization's crown-jewel data. Additionally, having a monitoring system puts extra visibility on these account's activities, so any irregular activity is highlighted and quickly escalated.
Room for Improvement
I think there can be improvement in providing information on how to develop connectors for various applications’ APIs.
Additionally, I think the user experience needs to improve. It's not very intuitive at the moment. An account could be more descriptive, and could have more attributes based on its functionality.
Use of Solution
I have used the product for almost a year. I have been part of the implementation project and post-release, supported account onboarding.
For the most part, there weren't many stability issue. Usually the issue persisted with system/application accounts, with the API and the object ref ID not being in sync.
I didn't feel there were any scalability issues.
Customer Service and Technical Support
Although I was part of business side of the team, and I only had interaction with internal engineering team, I found the internal engineering team very helpful and knowledgeable about the product and how it worked.
We previously used a different solution, and then we updated it; we did not switch.
Other Solutions Considered
I am unable to comment on this, as I was not part of product evaluation team.
My advice is that this tool does what it advertises. If your business/organization has crown-jewel data, this is the tool to use.
From a security standpoint, I find the tool very reliable and innovative. However, it could improve the user experience and become more intuitive. When the user experience becomes more intuitive, then I am willing to rate the product even higher.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Oct 10 2016