CyberArk PAS Review

I can customize it to meet our customers' requirements. Password management is done automatically, and adheres to company compliance policies.


What is most valuable?

  • Client-less feature
  • Flexible architecture support
  • High level of customization for maximize utilization
  • User friendly and Flexibility of multiple choice
  • Adhere to Security Compliance

How has it helped my organization?

This tool is in Leader's quadrant in Gartner Quadrant report. Not just because it has more features than other but also it improves the way organization function. CyberArk can be used as many as you can think of. Such Granular ways of utilizing parameters, features and restrict permissions that no other tool can grant you. This tool has always surprise me with its capability and features.

What needs improvement?

Since this tool major utilizing modules are PAM and PSM, hence AIM and OPM are least considered by client. Client is somehow reluctant to use these features. Yes, i do agree that these Modules are not that friendly but also CyberArk do not providing proper training on these modules. Reports are also one of the major concern, as it gives a very basic kind of reports. CyberArk must provide some graphical reports which can be customized as per client requirement. After all presentation does matter.

For how long have I used the solution?

I have been working with PIM solutions since Apr 2011 and I was introduced to CyberArk around four years ago. I started with version 7.2 and I’m now working with version 9.6. Other than this CyberArk, I had experience on Dell TPAM, CA PUPM, Arcos PAM, BeyondTrust PIM etc with some more expertise on Imperva SecureSphere, Guardium, Tripwire Enterprise, Novell Access Manager etc.

What was my experience with deployment of the solution?

Ofcourse, which deployment does not encountered any issue, however it depends upon your planning whether you are facing critical issues or just small hiccups. From my point of view, yes you need to plan it well, think from everyone prospective and also but most important it should be give ease of working not make end user frustrate. Understanding this tool and its utilization is more important in order to deploy it. Since the planning is not only limited to installation of CyberArk components but also it go beyond it such as GPO, AD Configuration, OU Setup, User usage, account management and so on. I face many issues during deployment and also after deployment. Plan it well before implementation.

What do I think about the stability of the solution?

Earlier in 9.0 version I faced some stability issues, yes there are some stability issues with CyberArk such as memory leakage, password unsync etc. These are some common problems but frustrating. In this version of CyberArk, memory leakage is a quite common and frequent issue which lend up access issue to end users.

What do I think about the scalability of the solution?

As I said above, you need to plan wisely before you implement it. You need to consider all prospects of this tool before implementation.

How is customer service and technical support?

Customer Service:

CyberArk support is one of the best support I have ever seen. I worked on multiple tools and had a conversation with their customer support, CyberArk support is one of best one i have encountered with. They are very patient and calm. However sometime they are not much aware about the issue and could not provide the solution until it escalated to L3. It would give 8 out of 10 to CyberArk support.

Technical Support:

Refer to customer service. Technical support is 8/10.

Which solutions did we use previously?

I started my career with Quest TPAM (now Dell TPAM) and also worked on BeyondTrust, CA PUPM, ARCOS, etc. BeyondTrust and ARCOS were introduced in market at that time. These tools are good but doesn't seems to be user friendly as CyberArk PAM. These solutions are bit complex to implement, configure and usage. Even if these tools have some good features which keeps them running in market but one feature in which all these tools are beaten up by CyberArk is User Friendly.

Users are more confident in using CyberArk, more convenient in installing and deployment and easier to customize as per client requirement.

How was the initial setup?

Again, it completely depend upon your architecture design of CyberArk and planning. More complex Architecture leading to more complexity in implementation. Understand the Architecture, understand client requirement and only then design and implement. The sure shot guarantee of successful implementation is "Keep It Short and Simple".

What about the implementation team?

Initially, I took some help but have never got a chance to work with Vendor team. I use to implement CyberArk for my client based on their requirement. I still not consider myself as an expertise, as I am still learning this tool and it always surprise me, however I would rate myself on overall - 6 out of 10.

What was our ROI?

Learning, keep involve yourself in learning. This is best ROI you will get.

What's my experience with pricing, setup cost, and licensing?

Please contact your local CyberArk Sales support, they will better guide you.

Which other solutions did I evaluate?

In case of CyberArk, No .. Never.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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