CyberArk PAS Review

We helped a telecom to migrate from a standard .XLS with accounts.


How has it helped my organization?

The fact that there are more and more plugins developed make it easier for implementation.

What is most valuable?

It is difficult to say what the valuable features are. I use all the different parts together to get the full power of CyberArk.

What needs improvement?

I would like to see better usability for non-technical people. If you use the PVWA interface, I noticed that the end user would need some extra training. The portal doesn't navigate so easily, if you don't know it.

With Facebook, for example, people find their way around easily. In PVWA, it takes some time to know how it works from an end-user point of view.

What do I think about the stability of the solution?

I did not encounter any issues with stability.

What do I think about the scalability of the solution?

There have been no issues with scalability. You can easily manage more than 4000 accounts with one PSM.

How is customer service and technical support?

I haven't needed any support yet, as it is well documented.

Which solutions did we use previously?

We did not use a previous solution. Basically, we helped a telecom to migrate from a standard .XLS with accounts to CyberArk.

How was the initial setup?

The most difficult part was convincing the technical teams to use it.

What's my experience with pricing, setup cost, and licensing?

Pricing and licensing depend on the environment. First, make a good plan.

What other advice do I have?

Basically, build it up step-by-step, starting with the EPV of course :-).

Disclosure: My company has a business relationship with this vendor other than being a customer: There is no business relationship in my current company. But my previous company, Devoteam, is officially the point of contact for Belgium.
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