What is our primary use case?
Primary use case is storing and rotating local domain admin credentials for Windows and Unix network devices.
We're using CyberArk secure application credentials and endpoints on a small scale and we're planning, for the future, to use CyberArk to secure infrastructure applications running in the cloud. We don't have experience using the Plugin Generator Utility.
It is performing pretty well for the most part. We have some issues with RADIUS authentication, some bugs with that. But, generally speaking, it works really well.
How has it helped my organization?
The benefit is knowing where your accesses are, who has access to what. Additionally, obviously, it provides improved security around having your credentials locked down and rotated regularly.
What is most valuable?
Credential rotation. It's tops.
What needs improvement?
I'd like to see a more expansive SSH tunneling situation through PSMP. Right now you have an account that exists in the vault and you say, "I want to create a tunnel using this account." I'd like to see something that is not account-based where I could say, "I want to create a tunnel to this machine over here," and then authenticate through the PSMP and then your tunnel is set up. You wouldn't need to then authenticate to a machine. Then you could go back in through your native clients and connect to that machine. Also, to have that built out to include not just Unix targets but anything you'd want to connect to.
What do I think about the stability of the solution?
The stability, overall, is really good, outside of some of the RADIUS problems that we're having. Generally, it is very good.
What do I think about the scalability of the solution?
The scalability, sometimes, is lacking. It works really well for more static environments. I've been at places that had a really static environment and it works really well. You've got X number of CPMs and X number of PVWAs in your vault and everything gets up and going and it's smooth sailing. But for an environment where you're constantly spinning up new infrastructure or new endpoints, sometimes it has a hard time keeping up.
How is customer service and technical support?
Technical support actually works really well. From time to time there can be some issues as far as SLAs go. Sometimes results will be on the back end of an SLA, which is still fair. It seems like you're complaining that it's "one to three days" and it's three as opposed to one, which is an unfair criticism.
Generally, everybody is pretty knowledgeable. They're pretty upfront when it needs to be passed off to somebody else. That usually happens in a pretty timely manner.
How was the initial setup?
I have been involved in the initial setup elsewhere. It's actually really straightforward, depending on what you're trying to do. If you have a simpler environment, to set up a PVWA and to set up a vault, is straightforward. It's all pretty much there in the guide. Sometimes the documentation gets a little bit out of sync, where things aren't exactly as they should be but it's always really close. Generally, the documentation is good and straightforward.
What was our ROI?
I'm not the right person to answer questions about ROI for our organization.
What other advice do I have?
Engage with Professional Services, not just for help with, "Here are the buttons to click," because they've been really helpful as far as how we would want to implement things.
Our most important criteria when selecting or working with a vendor, outside of the product being good, are reliability and timeliness of response. Those are the two big things. I think CyberArk does a pretty good job on these.
I rate CyberArk at eight out of 10. I think the solution, as released, is usually very good. When something comes out, it's generally airtight and works as advertised. However, sometimes they are a little bit slow to keep up with what's coming out. In 2017, for example, they released support for Windows Server 2016, which had been out for a year or so. There is probably some tradeoff that is required to keep things so airtight, by holding back a little bit. But that would be my one criticism: It's slow to keep up, sometimes, with updates.
Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
Jul 22 2018