CyberArk Privileged Access Manager Review

The proxy solution using PSM and PSMP gives leverage to reach out to servers which are NATed.


What is most valuable?

The proxy solution using PSM and PSMP is valuable. It gives leverage to reach out to servers which are NATed in separate networks and can be reached only by using a jump server.

How has it helped my organization?

Security has been improved. It has improved compliance and there is more control over the privileged users.

What needs improvement?

The performance of this product needs to be improved. When the number of privileged accounts increases, i.e., exceeds 2000, then the performance of the system reduces. The login slows down drastically and also the connection to the target system slows down. This is my observation and thus, the server sizing needs to be increased.

For how long have I used the solution?

I have used this solution for three years.

What do I think about the stability of the solution?

We have not encountered any stability issues so far.

What do I think about the scalability of the solution?

We have experienced some scalability issues, in terms of the performance.

How are customer service and technical support?

The technical support is good.

Which solution did I use previously and why did I switch?

Initially, we were using the CA ControlMinder. There were many issues with this solution, mainly in regards to no proxy solution and poor performance.

How was the initial setup?

The setup has a medium level of complexity.

What's my experience with pricing, setup cost, and licensing?

One should negotiate well.

Which other solutions did I evaluate?

We looked at other solutions such as CA PAM, Lieberman Software, Thycotic and ARCOS.

What other advice do I have?

This is the best product from its breed.

Which version of this solution are you currently using?

9.7
**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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2 Comments

author avatarBecky
Consultant

Can you explain more about why you chose CyberArk vs other products you mentioned?

author avatarRodney Dapilmoto
Top 5LeaderboardReal User

The beauty of using the PSMP is that an end user can bypass logging through the PVWA and go directly to using their choice of terminal emulation for SSH (i.e. Putty or SecureCRT, etc.).