CyberArk Privileged Access Manager Review

The combination of CPM and PSM resolves a lot of use cases.


How has it helped my organization?

All the high privileged accounts are managed by CyberArk at a regular frequency. This mitigates the big risk that we had for passwords not changing forever.

What is most valuable?

The combination of CPM and PSM resolves a lot of use cases.

What needs improvement?

They can do a better job in the PSM space.

What do I think about the stability of the solution?

It has been pretty stable. No ongoing issues; only one-off, and CyberArk support has been pretty good for support.

What do I think about the scalability of the solution?

I can foresee some issues if we suddenly have to put thousands of passwords into CyberArk Vault. I know they have the password upload utility, but it has its limitations.

How are customer service and technical support?

Customer Service:

Their support is pretty good and responsive.

Technical Support:

Their support is pretty good and responsive. Their L3 is in Israel, so sometimes it takes more time getting responses for complicated use cases.

Which solution did I use previously and why did I switch?

I did not previously use a different solution. I have always used CyberArk.

How was the initial setup?

I would rate initial setup as a medium complexity. They have good documentation, as well.

What about the implementation team?

I am from a vendor team that does the implementation.

What's my experience with pricing, setup cost, and licensing?

I was not involved in the pricing and licensing. I have an idea that it's on the higher side of the price scale.

Which other solutions did I evaluate?

Before choosing this product, we also evaluated Dell and NetIQ.

Which version of this solution are you currently using?

8.5, 8.6, 9.2
**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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