How has it helped my organization?
With the ability to better control access to systems and privileged accounts, we no longer need to manage privilege accounts per user. We are able to manage privilege accounts for the service, which is automatically managed by the CPM as part of the solution. Allowing access to systems by group membership, via safe access, makes controlling actual access much simpler than traditional mapping via the Active Directory.
What is most valuable?
The ability to isolate sessions to protect the target system.
- Automates password management to remove the human chain weakness.
- Creates a full audit chain to ensure privilege management is responsibly done
- Creates an environment in which privilege accounts are used, without exposing the password, on target systems.
- Performs privilege functions, without undue exposure, whilst maintaining the ability to audit, where anything suspicious, or unfortunate, may have occurred.
What needs improvement?
The web interface has come a long way, but the PrivateArk client seems clunky and not intuitive. It could use an update to be brought up to speed with the usability of PVWA.
Whilst the client is completely functional, it's been around for a long time and is reminiscent of XP, or even Windows 95. It could use an aesthetic update, with some of the wording and functions needing to be updated to be more representative of what is found in similar configuration from within the PVWA.
To go into more detail- The old PrivateArk client is simply that, old. Looking at the recently released Cluster Manager quickly reminds us of that. Also, the way in which objects are handled within the old client is similar to how objects were handled in older versions of Windows. The PrivateArk client could do with easier to follow links to configuration items and the ability to perform searches and data relevant tasks in an easier to follow process, there may even be room for inclusion of the server management component (lightweight even) and cluster manager components to be made available via the same client, should permissions permit such. As much as the client remains stable and functional, I believe it is time for an update, even if only aesthetically.
What do I think about the stability of the solution?
Some improvements could be made to the PSM service. However, this could also be a problem with how Microsoft RDS functions, rather than the PSM services.
What do I think about the scalability of the solution?
This product scales amazingly well.
How are customer service and technical support?
Technical support works with customers and partners to resolve issues in a timely way.
Which solution did I use previously and why did I switch?
No previous solutions were used.
How was the initial setup?
The manual reads like a step-by-step guide. The installation, although complex, can be achieved by following the installation guide.
What's my experience with pricing, setup cost, and licensing?
I don’t work with pricing, but licensing is dependent on the needs and requirements of each customer.
Which other solutions did I evaluate?
We evaluated alternatives, but nothing compares.
What other advice do I have?
Make sure you understand your business objects and your technical objects. Plan to scale out to the entire organization, but start small, and grow organically.
Which version of this solution are you currently using?
EPV v7.x up to v9.x