What is our primary use case?
The main focus of using CyberArk was to replace our previous Excel spreadsheets, which contained all of our passwords. The reason that we brought it in was to replace them and meet certain audit requirements.
We are using CyberArk to secure applications for credentials and endpoints.
We are planning on utilizing CyberArk to secure infrastructure and applications running in the cloud. It is on our roadmap for next year.
How has it helped my organization?
It allows me to create my custom CPMs more easily and quickly without having to code everything. It helps me build a lot of these codes, so it makes it easier for me to create custom CPMs and PSMs.
It allows us to be able to manage a third-party which is not natively supported by CyberArk. If there are certain legacy applications which are so old that CyberArk does not support them out-of-the-box, it allows me to be able to create custom connections and be able to manage those accounts.
What is most valuable?
- Ability to do workflow.
- Allows users to self-provision access to the accounts that they need.
What needs improvement?
There is some stuff that we still have not fully integrated, which is our AIM solution. We are having all types of issues with it. I have been working with Level 3 support on it, but otherwise, from a functionality perspective, everything has been working except for the AIM solution.
The new PVWA is great. I actually saw some of the newer functionalities, and the look and feel looks great so far. It is just a matter of getting us there. We need to be able to upgrade the environment. They have been able to get the functionalities I was looking for on some of the latest releases.
For how long have I used the solution?
One to three years.
What do I think about the stability of the solution?
Stability is pretty good. I have not had any issues with it.
What do I think about the scalability of the solution?
Scalability is pretty good. I have not had any issues with it. It should meet my company's needs in the future.
How are customer service and technical support?
For what I was using technical support for, they were really knowledgeable. They were able to resolve the issues that we had. I have not had any problems with them, though it took them a bit of time. A lot of times, they did not escalate it right away, not until three or four tries, then they did escalate it to Level 2, possibly even Level 3 support.
Which solution did I use previously and why did I switch?
We were previously using Excel spreadsheets. We changed because of audit requirements, but a lot of times it will due to usability. We understand that having our password in a spreadsheet is a huge vulnerability, so it is one of the things that made us look for a solution to manage those credentials, and create automated workflows around it for audit requirements.
How was the initial setup?
The initial setup was pretty straightforward. I think the implementation only took a couple of days.
What about the implementation team?
We had someone from the CyberArk team helping us with the implementation.
What was our ROI?
One of the processes that we have defined is called a Fire ID process, where to be able to get a Fire ID. It requires a user to call the help desk. The help desk will create a ticket, then contact the employee's managers to get approval, and then provide them with an account. That process, in some cases, can take hours.
With CyberArk, it allows us to streamline and create a workflow which allows them to automatically log into CyberArk, grab the credentials that they want, and it automatically sends their approval to their manager, who can click a couple buttons, approve, and the user is able to get their credentials. That process went from hours to now just minutes.
Which other solutions did I evaluate?
We looked at Leiberman, and also at Thycotic Secret Server.
One main things that stood out about CyberArk would be the actual user interface. CyberArk's interface was better than the other two, and their price points were fairly similar. The usability and functionality were similar, so we looked at it from a user standpoint (the front-end of the tool), and CyberArk came out on top.
What other advice do I have?
My advice is to have the necessary resources to fully implement this. Don't just bring it in and let it sit. It needs to have the resources with a fully dedicated team to be able to get this functional. Otherwise, it will be sitting there not being fully utilized. There are a lot of functionalities that require a lot of resources to get it up and running.
I have been using the new plugin generator utility for about a year. I took a PSM Connection course this past summer. I have been using it ever since.
Most important criteria when selecting a vendor:
- It will be usability of the product. I want to make sure that when we have the product, we can quickly use it and have a full understanding of it without all the hoops that we need to jump through just to be able to understand what that system looks like or how it works.
- The next thing will be support. How will they be able to support the system? Do they have a good support staff who will be able to help us get through an implementation?
Those are the two main things I look for: the usability and supportability of the tools.
Which version of this solution are you currently using?