What is our primary use case?
We have different privileged accounts in our enterprise. All of the application owners and the stakeholders want to store those accounts CyberArk privileged security, so they can connect to the target systems. It also allows for session recordings at the time of auditing.
What is most valuable?
We can be connected to the target system and the PSM component comes into play. In addition, a true asset is the recordings the solution keeps.
What needs improvement?
We have found with the recent upgrade a lot of issues we had with the connection have been resolved.
For how long have I used the solution?
One to three years.
What do I think about the stability of the solution?
What do I think about the scalability of the solution?
There are no issues with scalability. Our clients are very happy to use the product.
How is customer service and technical support?
Tech support is very quick to answer our request tickets.
How was the initial setup?
It is necessary to use professional service for the setup of the solution. It is a challenge if you are not well-versed in CyberArk.
What's my experience with pricing, setup cost, and licensing?
In comparison to other products on the market, CyberArk is a more costly product.