CyberArk Privileged Access Manager Review

Provides a more secure computing environment, allowing only approved programs to run securely


What is our primary use case?

Used to allow the removal of local administrators from 12,000 endpoints and yet still allows users to have the applications they need with the proper permissions required.

How has it helped my organization?

Users were removed from local administrators group on all desktop endpoints providing a more secure computing environment, allowing only those programs approved to run securely.

What is most valuable?

  • The visibility of what is being run and control of those applications.
  • Limiting the unnecessary application users think they need, and producing security vulnerabilities.

What needs improvement?

Better search functionality in the EPM console. It becomes difficult to search lengthy policies for specific items. Additionally, some of the windows sizes cannot be manipulated to allow a better user experience.

For how long have I used the solution?

Less than one year.

What do I think about the stability of the solution?

The product is relatively stable, but as with most software, it has room for improvement.

What do I think about the scalability of the solution?

This solution is very scalable from what we have seen.

How are customer service and technical support?

Our experience with tech support has been positive with slight delays due to the location of some of the deep-level resources.

Which solution did I use previously and why did I switch?

No, we used no other services/software previous to EPM.

How was the initial setup?

Straightforward setup with a substantial learning curve to implement.

What about the implementation team?

We implemented in-house with the direction of a third-party.

What was our ROI?

Our ROI is currently being looked at.

What's my experience with pricing, setup cost, and licensing?

Setup, costs, and licensing are fairly straightforward and easy to navigate. Questions to the account manager typically resulted in the answers needed.

Which other solutions did I evaluate?

We looked at several different vendors and conducted detailed POCs on each to ensure we were getting what we needed.

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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