CyberArk Privileged Access Manager Review

A different server vault is used to store data with several layers of security for protecting it.


What is most valuable?

Some of the valuable features are:

  • The different server vault is used to store data with 7 layers of security for protecting the data.
  • The Application Identity Management Module is also very useful and easy to handle.
  • AutoIt scripting is useful to simulate single sign-on for thick and thin clients.

How has it helped my organization?

It makes compliance of the organization with password management easy. This results in a handy auditing process and adheres to all risk compliance as well.

What needs improvement?

Some areas of improvement are:

  • PSM: It should be hosted on UNIX rather than on Windows. In such cases, no extra OS license needs to purchased at the client's end.
  • PVWA: The admin console should be in the Windows installer instead of a web application for admin users. It makes the work faster for admins; otherwise, it seems slow for the web interface.
  • PSMP: It looks a bit complex to deploy and maintain.
  • OPM: This module should be integrated with PrivateArk app.

For how long have I used the solution?

I have used this solution for three years.

What do I think about the stability of the solution?

CyberArk is quite stable and no issues have been exprienced on regards to stability.

What do I think about the scalability of the solution?

We have not encountered any scalability issues. It is very scalable with any requirements.

How is customer service and technical support?

I would give the technical support a 9/10 rating. It has superb technical support for U.S. clients.

However, for Indian origin clients, i.e., for foreign clients, the support is poor thus I have rated it a 4/10.

What's my experience with pricing, setup cost, and licensing?

It is very expensive. They charge for every single thing they offer.

**Disclosure: My company has a business relationship with this vendor other than being a customer: My company is a CyberArk reseller.
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