Cylance Review

Does malware analysis. Blocks WannaCry and other attacks that have come out.


What is most valuable?

Does malware analysis. Blocks WannaCry and other attacks that have come out.

How has it helped my organization?

It lifted the burden on the helpdesk from having to keep computers updated with definitions and thus reduced the labor hours spent monitoring AV on endpoints.

What needs improvement?

It needs real analysis of quarantined files. The EDR product isn't showing much right now.

For how long have I used the solution?

We have been using this solution for one year.

What was my experience with deployment of the solution?

Some DLLs and in-house apps were quarantined. Alerting mode is the way to deploy this software for at least three weeks.

What do I think about the stability of the solution?

I did not encounter any issues with stability.

What do I think about the scalability of the solution?

I did not encounter any issues with scalability.

How is customer service and technical support?

Customer Service:

I would rate customer service as excellent.

Technical Support:

I would rate technical support as excellent.

Which solutions did we use previously?

The previous solution had too many things to monitor and required dedication to fix corrupt definitions. These required manual transfers and sometimes helpdesk time on the endpoint to fix the incumbent product.

What about the implementation team?

We implemented it in-house with the help of the sales engineer.

What was our ROI?

The ROI is immense, particularly in less dedicated labor hours. The ROI was much more in terms of security, particularly when new security flaws have recently appeared. By virtue of having this software product, the C-level suite feels more secure, because IT does not have to start taking downtime to patch servers in a hurry.

What's my experience with pricing, setup cost, and licensing?

Review closely how many endpoints you actually need before buying into a pricing level. Deal and deal with the VAR of your choice.

Which other solutions did I evaluate?

We evaluated Palo Alto Traps and Carbon Black.

What other advice do I have?

Review the performance of Cylance over the next year and ask for a 60 day trial, not just a 30 day trial. Monitoring the growth of this company is very important to determine if the product remains at the level that is in today.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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