Dameware Remote Support Review

We're able to see issues from the users' perspectives, but there are issues when connecting over VPN.


What is most valuable?

The ability to see issue from users perspective and installation of software.

How has it helped my organization?

Worked well for awhile but issues with it connecting over VPN was a major drawback.

For how long have I used the solution?

We've been using it since 2009. We also utilize GoToAssist which has more features and runs smoother. It also allows us to send files to the user, and connect to users working remotely over VPN which Dameware does not do.

What was my experience with deployment of the solution?

No issues encountered.

What do I think about the stability of the solution?

VPN users are an issue as well as some machines that just will not allow the client to connect, then we have to utilize GoToAssist.

What do I think about the scalability of the solution?

No issues encountered.

Which solution did I use previously and why did I switch?

We are actually using Dameware for systems on our network, and for VPN users we utilize GoToAssist.

How was the initial setup?

It was very easy to install.

What about the implementation team?

We did it in-house.

What other advice do I have?

Would recommend GoToAssist honestly, as it does everything Dameware does only better and offers more features.

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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