Dell EMC AppSync Review

It has a rather complicated setup process, but if you know how to manage it, it works extremely well.

What is most valuable?

Snap mirror and implementation with 3rd party backup software.

How has it helped my organization?

It gave us enough time to do the backup for big databases and mount them in a certain location, from there on tapes. So basically made the production database independent of the backups, so we could have the backup window larger.

What needs improvement?

Speed of the snapshots, the way how lun's are managed.

For how long have I used the solution?

About 2 years.

What was my experience with deployment of the solution?

Some issues with Luns management, luns weren't expired. Also issues with its own database. It didn't marked the unmounted databases and those had to be marked manually.

What do I think about the stability of the solution?

Yes. Periodically I needed to restart the agent on the client side and sometimes on the server side.

What do I think about the scalability of the solution?

No issues.

How are customer service and technical support?

Customer Service:

Quite good, there was a very good specialist.

Technical Support:

Technical support was the same with customer interaction.

Which solution did I use previously and why did I switch?

I did. However the ones which was a little bit later it fixed some errors, no extra features offered.

How was the initial setup?

Yes it was rather complex, way too many prerequisites.

What about the implementation team?

I've took over the product with almost 0 knowledge about it. The person which handled this product left the company before any knowhow transfer so basically, I don't know who or in what conditions was implemented.

What was our ROI?

Don't know, software was bought and I was just managing it.

Which other solutions did I evaluate?

No. I was the person in charge to manage it and didn't consider other options.

**Disclosure: My company has a business relationship with this vendor other than being a customer: EMC partner and EMC customer
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