Dell EMC Avamar Review

Good technical support and needs little bandwidth but requires better orchestration


What is most valuable?

The most valuable feature of Avamar would have to be the way it works over needing very little bandwidth to move data across a WAN or LAN.

What needs improvement?

The interface has room for improvement. It's not ideal right now.

The product needs to have compatibility with more advanced systems such as Oracle ASM files.

The automation and orchestration features need work. Other products like Vain, for example, lend themselves to better automation and orchestration. 

If you want to set up integration with a cloud environment, for example, it's very difficult to do that. Avamar doesn't work very well in the cloud environment.

The solution requires better ease of use and compatibility. It would be ideal if it could work with Oracle on an ISM environment.

There needs to be better iintegration into the public cloud environments. 

It would be better if the cost of the product was less.

For how long have I used the solution?

I've been using the solution for about ten years now. It's been at least a decade at this point. I've worked with it in various companies as well.

How are customer service and technical support?

Technical support, from my experience with the vendor, has been good. We're satisfied with the level of service Dell offers. They seem to be knowledgeable and responsive.

Which solution did I use previously and why did I switch?

I personally have a lot of experience in the space. For example, I've worked with Looker, NetWorker, Commvault, and other competitive technologies, including Dell's own NetWorker.

How was the initial setup?

The initial setup is okay. It's a little complex, however, overall, it's not too bad to implement.

What's my experience with pricing, setup cost, and licensing?

The price of the product could be lower. It's actually probably one of the more expensive products, at least in the enterprise-class. Other technologies are cheaper, and other vendors are adding more features. Therefore, it's falling behind a bit in what other vendors are doing. They need to catch up.

What other advice do I have?

I'm just a customer and don't have a professional relationship with Dell.

Whether or not, I'd advise a new user to implement this product depends on their environment. It's very good. It's a very well distributed environment and it's probably the best product on the market. However, most companies today are engaging in leveraging the cloud, and in that case, my advice to them is to look at other technologies.

On a scale from one to ten, I'd rate it a seven. If it offered better orchestration and cloud capabilities, for example, it would push it up to a nine. A cost reduction in their pricing model would push it up there as well.

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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