What is our primary use case?
We are system integrators who are selling backup solutions, and Dell EMC Avamar is one of the products that we implement for our clients.
I had come across it for backing up laptops and VMware but previously, I have had clients using it to backup system machines like AIX, Solaris, and others. Slowly, people are moving away from those.
What is most valuable?
Using Avamar for VM backup is pretty good, but we've used it for other purposes as well.
It works quickly and is very stable.
What needs improvement?
The screen design is a bit back-dated.
The reports are not very presentable.
The price of this product should be lower.
For how long have I used the solution?
We have been working with Dell EMC Avamar for a few years.
What do I think about the stability of the solution?
This is a very stable product.
What do I think about the scalability of the solution?
Avamar is quite scalable.
How are customer service and technical support?
With respect to technical support, sometimes you get a good technician or a good engineer, and you can get the problem resolved pretty fast. If on the other hand, you get someone with a very heavy accent then you can speak for three hours and not understand what the other is trying to say.
Which solution did I use previously and why did I switch?
We work with quite a number of backup products including Veritas NetBackup, Veritas Backup Exec, Dell EMC Networker, Dell EMC Avamar, and Rubrick.
The choice of product that I recommend depends on the situation and what the customer is saying. If they are not happy with one then I can suggest others that are good, too.
What other advice do I have?
If my customer is already using an existing product then I will not recommend that they switch unless there are serious problems. If there is some heavy restructuring, for instance, because a previous person knew the environment very well, it will be difficult to take over. It is best if they have something very simple to manage.
In general, it is not easy to switch from one backup platform to another because of incompatibility.
My advice for anybody who is implementing Dell EMC Avamar is that it's always good to have a plan first. You want to know exactly what you have on-hand that you need to back up.
Overall, this is a good product. The stability and backup speed are very good but the GUI and reports are not something that a new user can get used to.
I would rate this solution a seven out of ten.