What is our primary use case?
In a data center, the entire workloads are virtualized, and they are backing up the content, and sometimes because of bandwidth, operations need to be backed up quickly. In that kind of scenario, this source site replication is very supportive. Avamar evaluates the data that's already backed up, and only the chain blocks can be transferred via the network. There won't be any heavy network traffic, and the time it takes to backup is quick and within the window.
On the client-side, we can also backup clients with Avamar. These days with the pandemic, most of them work from home, and we're using less network bandwidth to backup end user transfers.
What is most valuable?
The source site replication feature is valuable.
What needs improvement?
It would be better if we could integrate easily with other platforms. I would like to see better integration with VMware vCenter. We normally integrate Avamar with VMware vCenter Server and virtualize Avamar within the VM. Once, we wanted to backup only a few VMs within the vCenter, without integrating it to the vCenter. But we come across some problems. Without adding the vCenter directly, there was some difficulty in adding the VMs. When we replaced more clients in the OS, this problem was solved.
For how long have I used the solution?
I have been using Dell EMC Avamar for three years.
What do I think about the stability of the solution?
Dell EMC Avamar is stable so far. As we have worked with software engineers trained to use this product, they can configure and provide support on their own.
What do I think about the scalability of the solution?
Dell EMC Avamar is a scalable solution.
How are customer service and technical support?
Support is okay. We don't use it frequently as our engineers can manage well. Only when they can't handle a problem, they call support. We also use technical sites and the web portal, and these help our engineers capably handle day to day requirements.
How was the initial setup?
The initial setup isn't complex. Because the engineers are trained, they're familiar with the product and can do this implementation.
The implementation time depends on the data center. The issues we face are mainly on the network. For example, sometimes, their policies on implementing the communication between the servers lead to some downtime. Other than that, we can implement Dell EMC Avamar between two-three days.
What about the implementation team?
We implemented Dell EMC Avamar ourselves, in-house.
What's my experience with pricing, setup cost, and licensing?
It was very expensive before, but after integrating it with Dell EMC Avamar Data Protection suite licensing, we are getting better discounts.
What other advice do I have?
I always see improvements on the Avamar side, and we are happy with that.
On a scale from one to ten, I would give Dell EMC Avamar a ten.
Which deployment model are you using for this solution?