Dell EMC Avamar Review

Good image and file backup capabilities, but technical support should be more knowledgeable


What is our primary use case?

We use this product for Windows and Linux servers, and we have both file and database backups stored on them. We use them at smaller sites, which are small offices that are located around the world.

What is most valuable?

The most valuable features are image backups and file backups.
Image backups are very good to use, since they don´t require a backup agent.

What needs improvement?

Technical support should be more knowledgeable.

For how long have I used the solution?

I have been using Dell EMC Avamar for more than 10 years.

What do I think about the stability of the solution?

The newest version is not very stable, which is something that should be improved.

What do I think about the scalability of the solution?

We have perhaps 70 clients/server and have not tried to scale beyond that. We have about 40 users in total and do not plan to increase our usage at this time.

How are customer service and technical support?

The quality of technical support varies. Sometimes they are very good, and sometimes they are not. They should be faster and more knowledgeable.

Which solution did I use previously and why did I switch?

We also use Dell EMC NetWorker.

How was the initial setup?

I was not involved in the initial setup but from what I understand, it's pretty simple.

What about the implementation team?

There are five of us in the technical team who deploy and maintain our solutions.

What's my experience with pricing, setup cost, and licensing?

The price of this product should be cheaper.

What other advice do I have?

This is a product that I can recommend for small sites without anything special.

I would rate this solution a seven out of ten.

Which deployment model are you using for this solution?

On-premises
**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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