Dell EMC Avamar Review

Access to logs for each backup enables easy troubleshooting

What is our primary use case?

This product is very easy to use. The interface is easier to use than other backup solutions. The product is mature and can handle all of our data protection.

How has it helped my organization?

The simplicity of use and the ease of updating physical client software is one of the best features.

What is most valuable?

  • Image level backups
  • Replication for DR
  • Almost instant access restores
  • The access to the logs for each backup allows for easy troubleshooting.

What needs improvement?

It would be nice to have a truly native SQL backup solution. All of our DBAs are looking for a truly native solution. They are satisfied with the current solution but would really like a truly native solution like the Oracle RMAN solution. What we mean by true Native solution, is that no Data Protection product has a true MS Native solution to protecting data. What we have been doing for years is have the DBA script in the Native MS to do a dump of the DB to a file. Then the backup solution would come behind and pick up those dumps. Then the DBA would have to request a restore of the dump files, and then use a script to pull that information. Where with RMAN, the DBA can write a script to backup and restore directly to the Avamar. It is a much cleaner and less costly solution. With the SQL dump and scape, we need so much MORE storage space to help them keep all of their data protected.

For how long have I used the solution?

More than five years.

What do I think about the stability of the solution?

This product is very stable. We have never had any outages and the support for this product is very good.

What do I think about the scalability of the solution?

This product can grow with your company. We selected this solution as it allows us to keep the existing data domains that we used for our previous solution. We have the ability to add more storage to the existing DDs or to add another as needed.

How are customer service and technical support?

Like any other company, many of the support calls go to places on the other side of the world. It is sometimes difficult to understand them. I found that the support that was given was very good. I usually choose to receive support via Webex and email due to the communication challenges you get with offshore support.

Which solution did I use previously and why did I switch?

We used to have Veeam and NetBackup. We moved to Avamar as it had more features; it helped reduce the number of environments we had to support. It also reduced the amount of time we spend on upgrades. It simplified our total data protection and reduced the number of clients that were required to be installed.

How was the initial setup?

The initial set up was very straightforward.

What about the implementation team?

We used a combination as we have some people who are new to the Avamar product.

What's my experience with pricing, setup cost, and licensing?

The set up is really easy. They have a virtual edition for smaller environments, and the documentation for doing the install is really good. For larger environments, the PS group works directly with you on the install and setup for new customers. The cost was actually cheaper than any of the other solutions we looked at.

Which other solutions did I evaluate?

We looked at a variety of other products. One of the main reasons we selected Avamar was the fact that they have support for physical servers running Solaris, Linux, HP-UX, and AIX. We have a large enough physical environment that we needed the ability to protect them.

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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