Dell EMC Data Domain Boost Review

Reliable software for enhancing how backup servers function

What is our primary use case?

We primarily use this product for cost savings and saving server capacity.

How has it helped my organization?

Because of how it functions we do not have to make additional investment in hardware and services.

What is most valuable?

Data Domain Boost has a unique protocol. I don't think other vendors have a similar protocol and controls from the products I have had experience with. There are alternative solutions, but Data Domain Boost is really efficient. Compared to these other products, I found the efficiency of Data Domain Boost to be superior.

What needs improvement?

Like any product, it would be good to improve performance and the ease of dealing with operating the system. It needs a more familiar interface to make it easier to use for everyone. Other than that, I don't think so that there are more features that will be necessary and important for every user. To me, all the features are suitable and convenient. If I was looking for something for Dell to add to the product, it would be notifications.

As far as improvement, the stability of the connection could be improved. The tool itself is okay, but not the gateway between the on-prem Data Domain and the cloud. We have to find a workaround or use third party products. So in the next release, I'd like to see a better connection gateway between cloud and on-prem.

Improvement of the pricing would be a welcome change.

For how long have I used the solution?

We have been using it for five years.

What do I think about the stability of the solution?

I strongly recommend companies or any organization to go with this product if they expect full features and stability.

What do I think about the scalability of the solution?

For now, I am very happy with the scalability. We have around 500 people using the solution and scaling has not been a problem. I once work system admin, now I'm a solution architect. Mainly system admins and architects directly use the platform.

How are customer service and technical support?

The technical support is very special, really. I like it and overall I am very satisfied with the services.

Which solution did I use previously and why did I switch?

We are actually using both Veritas and Data Domain simultaneously. Between these two, Data Domain is more efficient for me and very scalable. There is a limitation to the scalability at some point, but there is a different architecture so it does not really become a problem.

How was the initial setup?

I think the initial setup was straightforward. I cannot say it was very complex but that may depend on your experience and complexity of your network.

What about the implementation team?

I'm doing all parts of the implementation. We are a gold partner with Dell EMC now. Prior to that, we were a reseller.

What's my experience with pricing, setup cost, and licensing?

I think it is important that Dell reconsider the pricing. I don't know what we pay off-hand, but I do know that the pricing is high compared with other competing products.

What other advice do I have?

On a scale from one to ten, where one is the worst and ten is the best, I would rate Dell EMC Data Domain Boost as a ten. I strongly recommend this product for all its capabilities.

I do self-study and read articles about this product to learn about capabilities and solutions even though I am familiar with it. It is good for users to do self-study to get the most out of the product.

**Disclosure: My company has a business relationship with this vendor other than being a customer: Partner.
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