What is our primary use case?
We are a solution provider and this is one of the products that we implement for our customers.
When we initially implemented this product, it was used for virtual machines that were running SAP. It is used for virtual machine backup, database backup, Exchange backup, and file-level backup.
What is most valuable?
The interface is user-friendly and can be used by the end-users.
What needs improvement?
It is a little buggy at times, which is the only thing that I dislike about this product. If they could clear up this issue then it would be great because, for the most part, this is a very effective product from my perspective.
I would like to see more integration with third-party products, including both tape and disk products. I want to be able to perform backups not only from Dell EMC. Having this wide level of support would be very much appreciated.
It could be easier to deploy.
What do I think about the scalability of the solution?
This is a scalable product.
How are customer service and technical support?
The response time in my region is a little bit slow. It will take 12 hours, or even 24 hours depending on your problem. In the past, the response time was much better. I can recall when they responded within 10 minutes, which was very fast.
Now, only premium users, or enterprise-class users, receive a fast response.
Improving the response time for regular customers would be very helpful.
Which solution did I use previously and why did I switch?
I have used several versions of this solution.
How was the initial setup?
The initial setup for a new deployment can be a bit complex but with experience, it's very smooth. It takes perhaps 20 minutes to install.
What about the implementation team?
Our technical team can handle deployment and maintenance.
What's my experience with pricing, setup cost, and licensing?
Licensing is based on the number of terabytes, so you need to purchase packages.
What other advice do I have?
In summary, this is a good product and I recommend it.
I would rate this solution a ten out of ten.
Which deployment model are you using for this solution?
Which version of this solution are you currently using?