Dell EMC NetWorker Review

A very stable solution, but not user friendly and with disappointing technical support

What is most valuable?

It's a very good solution if you are using an Oracle-like environment. It's a very good, very powerful solution, but at the same time, it's a legacy solution. That's why we moved from NetWorker to Commvault.

What needs improvement?

They need to improve their level of support.

The software also isn't user-friendly like Commvault or Rubrik. The solution errors and management aren't so good in comparison.

For how long have I used the solution?

I've been using the solution for six to seven years.

What do I think about the stability of the solution?

The solution is very stable, especially if you are using a RAC environment.

What do I think about the scalability of the solution?

The scalability of the solution is okay.

How are customer service and technical support?

I was very dissatisfied with technical support. It's one of the reasons we switched to Commvault.

How was the initial setup?

The setup was very difficult. 

What about the implementation team?

We used an integrator for the implementation.

What other advice do I have?

We use the on-premises version of the service. We were also using a legacy solution from EMC.

In terms of recommending the solution, it would be my third choice, behind Rubrik and Commvault. There are newer versions, which are hyper-converged, but I would have to seriously evaluate them before I could recommend them.

I would rate this solution five or six out of ten.

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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