Dell EMC NetWorker Review

Good technical support in our Hyper-V environment


What is our primary use case?

We have a Hyper-V installation, with a mixed Linux environment.

We have an on-premises deployment.

What needs improvement?

Configuration for Hyper-V needs to be improved. Our original configuration did not work because of an issue that differed between versions.

We are able to do direct backups, but analyzing the logs is not straightforward. There are a lot of things that have to be done from the client-side in order to locate and identify errors. This should be made easier.

This solution should support part-loaded data.

I would like to see support for the enactment of errors, where the error should be very clear-mannered, on board, with NMC control only. When some backups fail, we investigate all of the possibilities and sometimes have to enter the admin from the client-side. We then have to render the log and investigate that. If it is a Microsoft issue, for example, then we will contact Microsoft. This entire process needs to be enhanced.

For how long have I used the solution?

We have been using this solution for about four and a half years.

What do I think about the stability of the solution?

As long as all of the requirements are met, this is a very stable solution. It is used for our daily operations.

What do I think about the scalability of the solution?

Scalability of this solution is very good. We have approximately four hundred employees using this solution.

How are customer service and technical support?

Technical support for this solution is very good. They are nice people and whenever we need support, they turn up and investigate. Within an hour they will start an investigation.

How was the initial setup?

The initial setup is a little bit complex, but it is very good. In terms of configuration, you have a basic administrator account. If you are going to be configuring Hyper-V or another technology then you have to have an admin account for those, as well. Without a proper administrator account, you will not be able to perform backup and restore functions.

There are also other things to consider, such as the network port and user compatibility. Hyper-V has issues to consider with respect to configuring the backup.

What other advice do I have?

My advice to anybody who is researching this solution is to first check to make sure that your environment is stable, and compatible with this product. Even before doing a POC, the environment needs to be considered. Once any incompatibilities have been ruled out then a POC should be done, where everything needs to be tested.

This product can be complex and difficult to understand, but once you have some experience it is very good.

I would rate this solution a ten out of ten.

Which version of this solution are you currently using?

8.1
**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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