Dell EMC PowerEdge Rack Servers Review

Easy to use and the documentation is good, but response time from support could be improved


What is most valuable?

This solution is very easy to use. 

For every option, there is documentation with at least two lines of explanation.

You are provided with excellent instructions. 

What needs improvement?

They need to improve the support, as they are not very responsive, and they don't get back to you right away.

For how long have I used the solution?

We have been working with Dell EMC PowerEdge Rack Servers for several years. 

What do I think about the stability of the solution?

It's a stable solution and we plan to continue using it.

What do I think about the scalability of the solution?

Dell EMC PowerEdge is not very scalable. This is an area that can improve.

We have 389 users in our organization.

How are customer service and technical support?

The critical issue is when you send them an email, you will not get a reply for two or three days.

They are happy to fix your issues but they are not very responsive.

Which solution did I use previously and why did I switch?

We started when we had Windows 7 in 2012, and have now upgraded to Dell EMC.

How was the initial setup?

The initial setup is straightforward. 

It took two days to complete the installation.

We have one person to maintain it.

What about the implementation team?

We had help from an integrator during our implementation. We have been using these integrators for five years.

What's my experience with pricing, setup cost, and licensing?

It's a one-time licensing fee for the device and we pay a quota per year for the support.

What other advice do I have?

We deploy both on-premises and on the cloud, but at this time we are using on-premise only because we have to get additional access to the cloud.

This is a good product. I would recommend it for small to mid-size companies, but not for large companies who manage several computers. The response time for their support could be faster.

I would rate this solution a six out of ten.

Which deployment model are you using for this solution?

On-premises
**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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