Dell EMC PowerEdge Rack Servers Review

Support is great, hardware replacements are quick, the system itself is user-friendly

How has it helped my organization?

Compared to the older versions, and those from other vendors, like HPE servers and some other brands, this one has really saved us a lot of headaches when it comes to hardware replacements. It's something it seems that Dell has improved. You quickly log your support case and get support. The turnaround time is really fast.

Also, compared to the other vendors and generations, this one tends to be more user-friendly, so you spend less time trying to get where you want to go.

The server itself has the most stable updates. The patches and the updates will take you a long way before they release another one, so you aren't constantly doing more updates and upgrades. 

What is most valuable?

  • Its ease of use. The GUI is accessible and everything is pretty much upfront. You don't get lost in navigating between the tabs.
  • I also like a feature they call iDRAC. It's a feature that allows you remotely power on and off the server. 
  • It's got a power plug.
  • It's also almost a tool-less type of server, in the sense that when you want to open it up and change a few components inside, you can do so without a screwdriver or any aid of another tool.
  • It also has a nice front panel, it looks nice in front.

What needs improvement?

Of course, the new generation of servers, I've yet to really use them, the 13th and the 14th generations of the Dell rack servers. I haven't gotten my hands on those yet. But as for the versions that I work with, they used to max out on memory, on RAM, quickly, so I'd want to think in the newer versions, they actually allocate more  processing power and more RAM to them. I'd want to think that's what they did with the newer versions.

For how long have I used the solution?

Three to five years.

What do I think about the stability of the solution?

It's a very stable product. From a software and hardware perspective, it's actually a bit more stable compared to other versions and vendors. It's definitely quite resilient, we haven't had many failures, hardware or software failures.

What do I think about the scalability of the solution?

It is quite scalable. The other versions come with a lot of allocation or provision for you to scale more, so it is a scalable solution.

Which solution did I use previously and why did I switch?

We switched because of the kind of support we'd get from the vendor itself, a quick response time. That's a very critical issue; how swiftly can they resolve an issue. That is one of the major reasons for the switch. The other reason was the resiliency of the products, which is one of the benefits we enjoy with the current choice that we made.

How was the initial setup?

The initial setup is quite easy. The Dell OpenManage interface is straightforward, Obviously you have to read through the documentation a bit before you set it up, but it is quite straightforward.

It took us, I would say, a day for each site, because we set it up at three different sites and they're each about 80 kilometers apart. Each site took a day because we had to rearrange our server room, how the cooling would be done, and the power and things like that. Obviously, there were other things contributing to the setup of the server, not the server itself.

Which other solutions did I evaluate?

Yes, we did also consider other options but we took this option over the other ones because of the response time, support, and we feel that these guys were a leap ahead in terms of the technology itself.

What other advice do I have?

I would tell colleagues to go for it. It's a great product, and as long as they can just stay on the latest and greatest versions, they shouldn't have any issues.

I would give it an eight out of 10. And the chief reasons are its simplicity and ease of use. 

The two points I held back I wouldn't necessarily blame on the product, I would blame it on the area, the part of the world that we are in. I think it tends to take a bit long, like one to two weeks, to replace a spare part. Sometimes it can take long because of the customs issues. Really it has nothing to do with the product itself but with area that I'm in. So someone who's in Europe will likely get better service because they are closer to the manufacturing plants and they can get the equipment in, whereas where we're from, the shipment of that stuff would have to hop notable distances. So if they could have a hub that's more central and closer to where we are, then maybe it would be a perfect 10.  

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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