Dell EMC SC Series Review

An expensive product that should be more user-friendly, but they have good support that is proactive

What is our primary use case?

This is our SAN product for use with a traditional VMware setup, using VMware clusters. We have the 150 terabyte enclosure.

What needs improvement?

This product should be a lot more user-friendly.

A central management system should be put in place to make it easier to configure.

For how long have I used the solution?

I have been using this solution for two years.

How are customer service and technical support?

The technical support is great. We have 24/7 support with a four-hour response. They are responsive and they stay to help until the problem is resolved.

One time, we had a drive fail and we were notified before we even saw it on the device. Then, the new hardware was shipped to us the next day.

Which solution did I use previously and why did I switch?

I also use HPE Nimble and I find that it is a lot easier to use and offers us more features.

How was the initial setup?

I inherited this solution when I joined the company. In terms of setting it up, we add this SAN into a VMware cluster. The initial setup is unnecessarily complex, and much more so than a solution like HPE Nimble.

What's my experience with pricing, setup cost, and licensing?

This product is too expensive compared to others, and I don't see any value in using it.

What other advice do I have?

In summary, it's a nice product but it's too expensive and too complicated to set up.

If I were rating this product solely on the management or administrative side, I would rate it a one out of ten because it's just ridiculous. Performance-wise, I can rate it a four or five out of ten.

Overall, I would rate this solution a four out of ten.

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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