Dell EMC SC Series Review

Phone Home support is very good, providing proactive troubleshooting

What is our primary use case?

It acts as our VM storage, and the performance is good.

What needs improvement?

It could be hyperconvergent in the future.

For how long have I used the solution?

One to three years.

What do I think about the stability of the solution?

Stability is good so far.

What do I think about the scalability of the solution?

The scalability is very good because we can add up to, if I'm not mistaken, another three stacks, three cases. There is room for us to keep upgrading the capacity.

How are customer service and technical support?

The Phone Home support is very good. It provides proactive troubleshooting and responds to end-customers like us.

We also have a local vendor to support us and all our IT infrastructure. They are acting as our consultant.

Which solution did I use previously and why did I switch?

Initially, when we chose this product it was because of the cost component and because the service was very good.

For me, when selecting a vendor the most important issue is support, after-sale services.

How was the initial setup?

The initial setup was straightforward. Everything was done by the engineers on site. Very little was required of IT during the setup. So it was pretty easy for us.

Which other solutions did I evaluate?

We did do some comparisons between HPE 3PAR as well as Dell Compellent, but we choose Dell, as I mentioned, because of the cost factor.

What other advice do I have?

The first thing you need to know is what you need, what your requirements are. The second thing is how much of a budget there is.

I rate Dell Compellent an eight out of 10. So far, we haven't faced any problems. Even during the upgrades, there have been no issues. In addition, support is very good.

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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