What is our primary use case?
We primarily use it to support our customers. We are a managed service provider.
We have private and public clouds that we use it for.
The performance over the years has been great. We like the platform and the upgrade features that it has. The biggest thing which we like is the support that we receive.
How has it helped my organization?
We see very low latency with very high IOPS for mixed workloads. Therefore, we are getting great performance. Our customers have been very satisfied because they use a wide range of applications.
We use the data migration utilities a lot. We replicate between SAN to SAN for a lot of features and supportability. It also helps us when we want to upgrade to a newer SC Series or move the data from one data center to another.
It allows us to focus on what we want to do. We want to work with our customers, helping them with their applications. We've had only a few times that we have to call into support for additional performance to make sure everything is working well. Each time, the support teams come back and show us areas that we need to strengthen on, and our customers have been very happy.
What is most valuable?
Most valuable features have been the system customization with it, the performance you receive, and their CoPilot Support (or Dell EMC Storage Support).
The auto-tiering feature is one of the key reasons that we do use the SC Series platform. It was cost effective and allowed us to have high-end 15K discs, then auto-tier those down to 7K discs, which gave us the best value for our money.
What needs improvement?
We had times that we needed a file service solution. We've used FluidFS, but it's a solution that is being transitioned out.
For how long have I used the solution?
More than five years.
What do I think about the stability of the solution?
It is very stable. Upgrades have been pretty much flawless. Being able to swap out components and upgrade them later on has also been a huge benefit in keeping the platform cost effective.
What do I think about the scalability of the solution?
It is very scalable. It's been able to function for all its assigned workloads.
How is customer service and technical support?
Their support is probably the best I have ever worked with.
How was the initial setup?
The initial setup was very straightforward.
What about the implementation team?
I was able to utilize the Dell EMC support team and have everything installed and upgraded.
What was our ROI?
It is one of the most cost effective systems for us. We have been able to run it longer than most, getting the most benefit and money out of it.
What's my experience with pricing, setup cost, and licensing?
We have reviewed many platforms over the years. It is probably the best solution for its value.
What other advice do I have?
Look at the Compellent solution. It probably offers the most features:
- Ease of use with their system.
- Being able to configure it.
- Connecting it up, you can run it within a few hours.
Most important criteria when selecting a vendor:
- The support team behind it.
- The stability of the system.
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner.
Sep 12 2018