Dell EMC SC Series Review

"Downright easy" to manage, and support has saved us a lot of time


What is our primary use case?

What we are using from Dell EMC is their server line and their storage line. We're pretty well embedded with Dell EMC.

How has it helped my organization?

We no longer have an issue, especially in the support arena, of wasted hours: getting support, waiting for support to arrive onsite. It's been a huge time saver for us.

What is most valuable?

The most valuable feature is the customer support. Everyone has a product that goes wrong. It's how well they handle it when it does, and Dell EMC has been tremendous at that.

In terms of managing the solution, they've gone from "not bad to manage" to "downright easy."

We have integrated the system with Exchange and vSphere, among others.

What needs improvement?

They need to make it a little cheaper.

What do I think about the stability of the solution?

I won't entertain any other vendor at this point.

What do I think about the scalability of the solution?

In terms of scalability, so far, so good. We run a whole lot of different product lines. The ability to scale, at least within the product series, has been wonderful.

How is customer service and technical support?

Technical support has been top-notch.

How was the initial setup?

The only thing that made the setup difficult were the layers of project management. I know they're going through some changes as Dell and EMC merge, but they really need to take a strong look at how project managers are deployed and what their level of knowledge is. More often than not, I'm having to run those calls.

What was our ROI?

We've been able to take them and run them completely to end-of-life. For us, storage side, that's about five years. We consider that the best turnover rate for us, while for server hardware it's three years. With support contracts, they've all made it to the end of those time frames.

What's my experience with pricing, setup cost, and licensing?

Licensing, especially on the storage line, could use some simplification. It's not terrible, but, for example, with the Isilon series, they've gone to completely a la carte. A la carte is very difficult to traverse, when it comes to what you need. It would be more beneficial, at least from my point of view as a customer, if they did it more like car companies do, where there are package lines. That would be my one complaint.

What other advice do I have?

I always recommend them.

Regarding the purchasing process, we were working with a VAR and they helped loop us together with the sales engineers and usually, within a few hours of discussion, we were able to drill down on everything. We had a product solution figured out, and almost next-day.

The most important criteria when selecting a product like this are the reliability of the equipment itself and the support.

I rate the solution at nine out of ten. They've really got the customer service, especially in the support arenas, nailed. They make information-gathering on their solutions, especially during pre-sale, easy to do.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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