Dell EMC Storage Resource Manager Review

Easy to deploy and use, with good local and global protection capabilities

What is our primary use case?

We are a solution provider and this is one of the products that we deploy, integrate, and give support to our clients on. It is used for disk management, provisioning, data progression, and snapshot management.

What is most valuable?

This product is easy to deploy and easy to use.

It has many features and capabilities such as local protection and global protection.

It is very suitable for users in a troubleshooting aspect.

What needs improvement?

The support needs to be improved because I have found that even simple issues take a long time to be solved. It takes a very long time to close a case.

This product has sandbox capabilities and it works in some cases, but we would like to be able to apply it from the production environment.

What do I think about the stability of the solution?

Sometimes, issues may arise from hardware or software. On the other hand, if the system is up for more than a year then it might need to be powered off and restarted.

How are customer service and technical support?

The response time needs to be improved. Recently when an issue arises, if you are level two or level three, it will take two, three days even, for support to respond.

After this, they want to gather logs and even the troubleshooting takes time. Often, the client is frustrated because they expect a quick response, and for the troubleshooting to be smooth and fast. They can't afford any kind of downtime or system outage, so they expect it to be fast.

Nothing is perfect so issues arise, but the response for support needs to be improved. 

How was the initial setup?

The installation and initial setup are smooth. It took time to complete, even when you install it on Windows.

What about the implementation team?

I have done this installation myself. We have two or three people for deployment. It's not very difficult if you are familiar with it.

What's my experience with pricing, setup cost, and licensing?

There are no licensing costs for this product.

What other advice do I have?

This is a product with a high demand right now because of its ability to not only manage but to handle more tasks. It is simple to use, even for end-users. Overall, I think that it is a very effective product and we will continue to recommend and implement it. 

I would rate this solution a ten out of ten.

Which deployment model are you using for this solution?

**Disclosure: My company has a business relationship with this vendor other than being a customer: Integrator
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