Dell EMC Unity Review

Scalability and all-flash are key features, but code revisions need better testing


What is our primary use case?

As a partner, we are able to deploy it across multiple industries: healthcare, government, small business. We install Unity everywhere. There is really no one, set, niche customer that we do it for.

What is most valuable?

  • Starting small and being able to grow to a larger scale
  • All-flash options are great
  • Hybrid options are good for certain use cases

What needs improvement?

The code revisions. I think that they could do a better job of testing on the back-end, for the code revisions. I've heard of some issues down the line where people have upgraded to the latest code and there were bugs in it, and they had to release a subsequent code fix. More testing on the Dell EMC side, for when they release those code revisions, would be a good idea.

For how long have I used the solution?

One to three years.

What do I think about the stability of the solution?

It is stable. I have not personally seen any issues when deploying in a customer environment.

How is customer service and technical support?

Technical support has gotten worse since the merger, for example, response time to SR creation. And mainly, if I ask for a solution, they'll send me a white paper and say, "Here, just do it, here's a KB article." They seem to be more hands-off, and they just want to let the customer or the partner deal with it.

Another big thing that is somewhat upsetting is that they got rid of partner support, installation support. We really liked that. Being a partner and installing, if we run into issues while on site, with doing any type of work, we don't have a number to call anymore, a direct line. We have to go through the same process, and that process is terrible, still.

Which solutions did we use previously?

Most of the customers that I have are old VNX customers, and they want to replace their VNX with the latest and greatest, so they go to Unity. The Unity is a VNXE but on steroids. That's the main use that I see, just part of a refresh cycle, and they want to refresh with the Unity's.

How was the initial setup?

It's very simple to set up. No issues with the setup.

What other advice do I have?

Nothing is ever a perfect 10 in my book, so I would say this solution is a seven. I think there is room for improvement, there is always going to be room for improvement, especially in IT. Having a perfect 10 in any IT hardware platform, I don't it think that exists right now.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner.
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