Dell EMC Unity Review

ESRS works with remote support to remote in and take a look at problems proactively

What is our primary use case?

We primarily use it for backup.

How has it helped my organization?

It is a good backup product.

What is most valuable?

  • It is easy to manage. A lot of the system manages itself.
  • It is nice the way ESRS works with remote support, being able to remote in and take a look at problems proactively.

What needs improvement?

  • I would like to see more integration with other products.
  • The interface can be a little challenging for someone new.

For how long have I used the solution?

Less than one year.

What do I think about the stability of the solution?

It is pretty reliable.

What do I think about the scalability of the solution?

You can just add nodes and shelves to it.

How is customer service and technical support?

The remote support is excellent.

We had a case automatically opened last night, and it is being handled.

What other advice do I have?

Dell EMC has been around for a long time. Owning VMware is a big plus.

Most important criteria when selecting a vendor: 

  • Support long-term
  • Longevity
  • Cost is always an issue.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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